GiggiFi — Book Artists for Your Events

# Giggifi Terms of Service

1. Introduction and acceptance

1.1 Who we are.

(a) As at the last-updated date of these Terms, Giggifi is operated by GIGGIFI MEDIATECH, a sole proprietorship concern owned and carried on by Mr. Sachin Kalpnath Chaudhary (PAN ATUPC2318J), registered under GSTIN 27ATUPC2318J1ZI (GST REG-06, Maharashtra, effective 2 July 2026) and Udyam Registration Number UDYAM-MH-18-0555250 (classified Micro enterprise, 12 June 2026), with its principal place of business at 4th Floor, B-5/C-401, Shivam C, Pankaj Shah Marg, near Hanuman Temple, Goregaon East, Mumbai, Mumbai Suburban, Maharashtra 400063 ("Giggifi", "we", "us", "our").

(b) Giggifi Mediatech is presently unincorporated. As its sole proprietor, Mr. Sachin K. Chaudhary bears personal and unlimited liability for the obligations of this business under law. We disclose this rather than conceal it.

(c) Successor entity. We intend to convert or transition this business into a private limited company (expected to be named "Giggifi Mediatech Private Limited" or a similar name, subject to name availability and Registrar of Companies approval). From the effective date on which we give Users notice — by e-mail and/or by a notice on the Platform — that this conversion has taken place, every reference in these Terms, and in every other Giggifi policy that is incorporated into or refers to these Terms, to "Giggifi", "we", "us" and "our" means that private limited company, as the successor-in-interest to and in continuation of the business until then carried on as Giggifi Mediatech — without any need to amend, reissue or separately renotify under any other clause or document. Only the version block above, and the registration particulars in clause (a), need updating to record the new corporate name, CIN and registered office once that happens; the remainder of these Terms, and of every incorporated policy, continues to apply unchanged to the successor entity.

(d) Nothing in this clause 1.1 transfers, waives or reduces any right you had against the proprietorship for an act or omission occurring before the conversion date.

1.2 What Giggifi does. Giggifi operates an online marketplace that helps people and organisations who want to book live entertainment ("Bookers") discover, contact and engage independent performers and entertainment professionals ("Artists"). We provide the technology, discovery, messaging, payment-facilitation, dispute-administration and trust-and-safety services described in these Terms.

1.3 What Giggifi does not do. We do not perform at events. We do not employ Artists. We are not a party to the contract for the performance itself. We do not guarantee that any Artist will be available, will accept a booking, will perform, or will perform to any particular standard. Clause 3 sets out our role in full and it is the most important clause in this document.

In plain terms: We are the marketplace. The performance contract is between you and the other user. We help it happen, we hold the payment until the event is done, and we run a dispute process — but we are not the performer and we are not the client.

1.4 Acceptance. By creating an account, accessing the Platform, or placing or accepting a Booking, you agree to these Terms. If you do not agree, do not use the Platform.

1.5 Additional terms that apply to you. These Terms are the master agreement. The following documents are incorporated into these Terms by reference and form part of your agreement with us:

Document	Applies to
Acceptable Use & Community Standards	All Users
IP, Content & Takedown Policy	All Users who upload content
Booking, Cancellation & Refund Policy	All Users who place or accept a Booking
AI & Algorithmic Transparency Notice	All Users

In addition, Artists must separately accept the Artist Terms and Bookers must separately accept the Booker Terms during onboarding. Where a role-specific document conflicts with these Terms on a matter specific to that role, the role-specific document prevails for that role.

1.6 Our Privacy Policy is a notice, not a contract term. The Privacy Policy describes how we handle personal data. It is not part of these Terms and you do not "agree" to it — you acknowledge it. Where we need your consent for a specific processing activity, we ask for it separately.

1.7 Eligibility. You may use the Platform only if you:

(a) are at least 18 years of age; (b) have the legal capacity to enter into a binding contract; (c) are not barred from using the Platform under applicable law, and are not located in, or acting on behalf of a person in, a country or entity subject to applicable sanctions or export restrictions; (d) have not previously been removed from the Platform; and (e) if you are using the Platform on behalf of an organisation, have authority to bind that organisation.

In plain terms: Giggifi is for adults only. Under Indian law a contract with a minor is not enforceable, so we cannot accept bookings or payments from anyone under 18.

1.8 Minors. The Platform is not available to persons under 18. We do not knowingly permit a person under 18 to hold an account. A minor may not be listed as an Artist through self-service registration. Where a Booker wishes to engage a performer under 18, or where an act includes performers under 18, that engagement must be arranged through our manual, guardian-consented process described in clause 4.14 — it is not available through ordinary self-service booking. Engaging a child performer is subject to statutory conditions in India and elsewhere, and we require compliance with them.

1.9 Interpretation. Headings are for convenience. Indented "In plain terms" callouts are explanatory summaries provided to help you understand the clause; they do not form part of the operative terms and, if a callout appears to conflict with the clause it summarises, the clause governs. "Including" means "including without limitation".

2. Definitions

Term	Meaning
Applicable Law	All laws, regulations, rules, orders and binding regulatory directions applicable to a party or to the relevant activity, in each relevant jurisdiction
Artist	A User registered to offer performance or entertainment services through the Platform, including singers, musicians, bands, DJs, instrumentalists, dancers and troupes, anchors and MCs, comedians, magicians, variety artists, speakers, models, photographers and videographers, make-up artists and stylists, and any other category we make available
Artist Content	Content submitted by an Artist, including profile photographs, gallery images, showreels, audio, video, biography, stage name, press kit, pricing information and social links
Booker	A User who uses the Platform to search for, enquire about, or engage an Artist. Also referred to as a Client. Includes individuals, families, wedding and event planners, corporates, hotels, restaurants, clubs, agencies, educational institutions, government and private organisations, and event production companies
Booking	A confirmed engagement of an Artist by a Booker, formed in accordance with clause 10
Booking Fee	The amount payable by the Booker for the Artist's services, exclusive of Platform Fees and applicable Taxes unless stated otherwise
Commission	The percentage of the Booking Fee retained by Giggifi as consideration for the Platform services
Consumer	A User who is a natural person acquiring services for purposes wholly or mainly outside their trade, business, craft or profession
Content	Any text, image, audio, video, document, link, review, message or other material submitted to, or made available through, the Platform
Enquiry	A non-binding request by a Booker for information, availability or a quotation from one or more Artists
Event	The occasion at which an Artist is engaged to perform
Force Majeure Event	As defined in clause 28
Payment Protection Hold	The arrangement described in clause 11.4, under which Booking Fees received by us are not released to the Artist until the release conditions are met
Personal Data	Data about an identified or identifiable individual, as further defined in the Privacy Policy and by Applicable Law
Platform	The Giggifi website at https://giggifi.com, the Giggifi mobile applications, and any related application programming interfaces, integrations and services we provide
Platform Fee	Any fee charged by us for use of the Platform, including Commission and any convenience or listing fee
Quick Booking	The expedited booking flow described in clause 10.6
Quick Moment	The short-format micro-performance product described in clause 10.7
Services	The services we provide through the Platform
Taxes	Goods and services tax, value added tax, withholding tax, cess and any other tax, duty or levy imposed by a competent authority
Terms	These Terms of Service, including the documents incorporated by reference under clause 1.5
User	Any person who accesses or uses the Platform, whether or not registered, and includes Artists and Bookers
User Content	Content submitted by a User, including Artist Content

3. Our role — read this clause carefully

3.1 We are an intermediary and a marketplace facilitator. Giggifi provides a venue and a set of tools. We are an intermediary in respect of information, Content and communications transmitted through the Platform, and a marketplace in respect of the transactions concluded through it.

3.2 The performance contract is between the Artist and the Booker. When a Booking is confirmed under clause 10, a direct contract is formed between the Artist and the Booker for the performance of the Artist's services on the agreed terms. Giggifi is not a party to that contract. We are a party only to these Terms, which govern your use of the Platform.

In plain terms: When you book a singer through Giggifi, your contract is with the singer, not with Giggifi. That matters if something goes wrong at the event: the singer owes you the performance, and Giggifi owes you the Platform, the payment protection and the dispute process described here.

3.3 We are not the Artist's employer. Artists are independent providers. We do not employ them, engage them as workers, or hold them out as our personnel. We do not control the manner or means by which an Artist performs. Nothing in these Terms creates an employment, partnership, joint venture, franchise or general agency relationship between Giggifi and any User. Clause 4 sets out the Artist relationship in detail.

3.4 We act as the Artist's limited payment collection agent. For the limited purpose of receiving Booking Fees, we act as the Artist's agent. This means:

(a) when a Booker pays a Booking Fee to us, that payment discharges the Booker's payment obligation to the Artist to the extent of the amount paid; (b) the Booker is not required to pay the Artist again for that amount, even if we have not yet remitted it to the Artist; and (c) we hold and release those amounts in accordance with clause 11.

Our agency is limited to payment collection. We are not the Artist's agent for negotiating, concluding or performing the engagement.

In plain terms: Paying Giggifi counts as paying the Artist. You are not at risk of being asked to pay twice.

3.5 What we do not guarantee. We do not represent, warrant or guarantee:

(a) that any Artist is available on any date, or will accept any Enquiry or Booking; (b) that any Artist possesses any particular level of skill, experience, qualification, equipment or professionalism; (c) that any Artist will attend an Event, will perform, or will perform to any particular standard; (d) that any Booker will pay, will provide accurate Event information, or will provide a safe or suitable venue; (e) the accuracy, completeness or currency of any User Content, including profiles, portfolios, pricing, reviews and availability; (f) that an Event will be successful, well-attended or free from disruption; or (g) that the Platform will be uninterrupted, error-free or continuously available.

3.6 What we do provide. We provide, and take responsibility for:

(a) making the Platform available on the basis described in clause 22; (b) reviewing Artist registrations before they are published to the public directory, on the limited basis described in clause 7.6; (c) collecting Booking Fees and applying the Payment Protection Hold in accordance with clause 11; (d) operating the dispute process described in clause 13 in good faith and without unreasonable delay; (e) operating the reporting, moderation and appeal processes described in clause 17 and the Acceptable Use Policy; and (f) handling Personal Data in accordance with the Privacy Policy and Applicable Law.

3.7 We are not an escrow agent, bank, payment system operator, insurer, talent agency, event manager or production company. We are not licensed as any of those and do not hold ourselves out as any of them. The Payment Protection Hold is a contractual arrangement described in clause 11.4; it is not an escrow, a trust, a deposit-taking arrangement or a stored-value account.

3.8 Marketplace, not inventory. We do not own, hold or supply the entertainment services listed on the Platform. Under the Indian e-commerce framework we operate as a marketplace e-commerce entity, and we make the disclosures required of a marketplace, including Artist details, our Grievance Officer's contact information under clause 30, the ranking-parameter information in the AI & Algorithmic Transparency Notice, and the return and refund terms in the Booking, Cancellation & Refund Policy.

3.9 No endorsement. Listing on the Platform, appearance in search results, tier assignment, featured placement and any badge or label are not endorsements or recommendations, and are not representations about an Artist's quality, safety or suitability. Clause 7.6 and clause 18 explain what our checks and labels actually mean.

4. The Artist relationship

This clause summarises the position that applies to all Users. The full terms binding Artists are in the Artist Terms.

4.1 Independence. Each Artist is an independent provider who:

(a) sets their own prices, subject to any tier band or category convention disclosed to them; (b) determines their own availability and decides whether to accept any Enquiry or Booking; (c) determines the manner, means, artistic content and creative direction of their performance, subject to what they agree with the Booker; (d) provides their own instruments, equipment and personnel unless otherwise agreed with the Booker; (e) may work for other platforms, agencies and clients, and is under no exclusivity obligation to us; and (f) is responsible for their own taxes, registrations, licences, permits and insurance.

4.2 Artist eligibility and representations. By registering as an Artist you represent and warrant, on registration and on each Booking, that:

(a) you are at least 18 and have capacity to contract; (b) all information in your profile is true, accurate, current and not misleading, including your identity, stage name, experience, category, pricing and location; (c) you personally are the performer or authorised representative of the act described, and you are not impersonating any person or act; (d) you own or have all rights necessary to submit your Artist Content and to grant the licence in clause 8; (e) you hold all registrations, licences, permits and consents required for you to provide your services lawfully; (f) you are not subject to any restriction, injunction, exclusive agency agreement or other obligation that would prevent you from accepting a Booking; and (g) you will comply with the Acceptable Use Policy and with Applicable Law.

4.3 Availability and pricing. You must keep your availability and pricing current. If you cannot fulfil a Booking you must tell us and the Booker immediately. Repeated cancellation, non-response or inaccurate availability may result in reduced visibility, restriction or removal under clause 25.

4.4 Performance obligations. You are solely responsible for performing the engagement you have accepted, including arriving on time and in a fit state to perform, performing for the agreed duration, and meeting any specific requirements you have agreed with the Booker.

4.5 Professional conduct. At every Event you must behave professionally and lawfully, comply with the venue's reasonable rules and safety requirements, and treat the Booker, the audience, venue staff and other performers with respect. You must not attend an Event under the influence of any substance to an extent that impairs your performance or endangers anyone.

4.6 Licences and third-party rights. You are responsible for ensuring that your performance does not infringe third-party rights.

Public performance of third-party music. Performing cover versions or other third-party musical or literary works at an Event engages public-performance rights administered by copyright societies. Responsibility for obtaining any required licence is allocated between the Artist, the Booker and the venue as set out in the Artist Terms and the Booker Terms: the Booker or venue is responsible for venue-level public performance licensing, and the Artist is responsible for any licence specific to their own recorded backing tracks or reproductions.

4.7 Taxes. You are responsible for determining, charging, collecting, reporting and paying all Taxes arising from your services. We may be required to withhold or collect tax on amounts we pay to you or facilitate for you, and to report those amounts to tax authorities. Where we do, we will provide the statements required by law.

4.8 Permits, safety and insurance. You are responsible for any permit or approval personal to you. You are encouraged to hold public liability and equipment insurance. We do not provide insurance cover for you, your equipment or your acts or omissions. Giggifi does not hold any insurance that covers incidents at an Event.

4.9 Travel, accommodation and equipment. Unless agreed with the Booker and recorded in the Booking, you bear your own travel, accommodation, meals, equipment transport and crew costs. Where the Booking records that the Booker will provide sound, lighting, travel or accommodation, the Booker is responsible for providing it to the agreed standard.

4.10 Cancellation by an Artist. Cancellation is governed by the Booking, Cancellation & Refund Policy. Cancelling a confirmed Booking without a qualifying reason has consequences, which may include a full refund to the Booker, loss of any Commission credit, reduced visibility, and restriction or removal in cases of repetition or bad faith.

4.11 Replacement performers. You must not substitute another performer for yourself, or materially change the composition of your act, without the Booker's prior consent recorded through the Platform. Where a substitution is agreed, the substitute must meet the same eligibility and verification requirements.

4.12 Misrepresentation and fake profiles. Creating a profile that misrepresents your identity, act, experience, past engagements or media, or that uses another performer's content, is a material breach. It may result in immediate removal, forfeiture of pending payouts pending investigation, and referral to authorities where fraud is suspected.

4.13 Identity verification. Registration as an Artist is subject to the verification process in clause 7. We may decline, suspend or reverse verification at our discretion where we have reasonable concerns.

4.14 Minor performers. You must not list a person under 18 as an Artist, and you must not present an act that includes performers under 18 without disclosing this to us in advance. Where an act includes performers under 18, the engagement must be arranged through our manual review process, and we require evidence that the conditions applicable under Applicable Law to engaging a child in the entertainment industry have been satisfied — which in India may include prior permission or registration with the competent authority, the presence of a parent or a responsible person, arrangements ensuring the child's education is not adversely affected, and deposit of the prescribed minimum share of the child's earnings in a fixed deposit in the child's name.

5. Booker responsibilities

Full terms are in the Booker Terms.

5.1 Accurate Event information. You must provide accurate and complete information about the Event, including date, start and end time, duration, venue name and address, venue type, city, audience size, occasion or event type, language preference, performance requirements, and any special requests. The Artist prices and prepares based on this information.

5.2 Consequences of inaccurate information. If material Event information is inaccurate or incomplete and the Artist could not reasonably have performed as a result, the Artist may decline to perform without becoming liable for a cancellation, and you may not be entitled to a refund. Examples include a materially different audience size, venue, duration, or performance requirement.

5.3 Payment. You must pay the amounts due at the times specified in the Booking. Every Booking is paid in full at checkout; failure to pay may result in cancellation and in the cancellation terms applying to you.

5.4 Venue access, facilities and conditions. You must ensure the Artist has timely access to the venue for load-in, sound-check, performance and load-out; that agreed power, staging, sound and lighting are available and safe; and that agreed changing, rest, refreshment and storage facilities are provided.

5.5 Safety. You must ensure the venue and Event are reasonably safe for the Artist and their crew, including safe electrical supply, safe staging, adequate crowd management and adequate security. You must notify the Artist in advance of any known hazard.

5.6 Permits and licences. You are responsible for obtaining all permits, approvals and licences required for the Event and the venue, including any public performance, sound, loudspeaker, timing, assembly, crowd or liquor permissions applicable in the relevant jurisdiction, and for complying with any noise or curfew restrictions.

5.7 Travel, accommodation and hospitality. Where the Booking records that you will provide travel, accommodation, meals or local transport, you must provide them to the agreed standard and in reasonable time.

5.8 Communication. You must respond to reasonable and timely communications from the Artist and from us about the Booking, particularly in the seven days before the Event.

5.9 Cancellation and rescheduling. Governed by the Booking, Cancellation & Refund Policy.

5.10 Unlawful, unsafe or misrepresented Events. You must not use the Platform to engage an Artist for any Event that is unlawful, that has been misrepresented to the Artist, or where the Artist is expected to perform in conditions or in a manner they have not agreed to. You must not require an Artist to perform content or in a manner that is unlawful, or that would degrade or endanger them.

5.11 Respect and safety of Artists. You must not harass, threaten, intimidate, sexually harass, discriminate against, exploit or endanger an Artist or their crew. Any such conduct is a serious breach and may result in immediate suspension, cancellation of the Booking, forfeiture of amounts as provided in the Refund Policy, and referral to authorities.

In plain terms: Artists on Giggifi are frequently travelling alone to private homes, hotels and clubs, often at night. We take their safety very seriously and we will act decisively on reports.

5.12 Fraud and payment integrity. You must not use a payment instrument you are not authorised to use, initiate a chargeback in bad faith after receiving the performance, or attempt to obtain a performance without paying.

5.13 Recording and use of the performance. You may not record, broadcast, livestream or commercially exploit an Artist's performance except as expressly agreed with the Artist and recorded in the Booking. Personal, non-commercial recording of your own private event is permitted unless the Artist states otherwise.

6. Account registration and security

6.1 Registration. You must register to place or accept Bookings. You must select a role — Artist or Booker — which determines the additional terms and the features available to you.

6.2 Accurate information. You must provide accurate, current and complete information and keep it updated. Providing false information is a breach of these Terms.

6.3 Authentication. We support sign-in by mobile number with a one-time passcode, by e-mail and password, and by supported third-party sign-in providers. Where you sign in using a third-party provider, that provider's terms and privacy policy also apply to your use of their service.

6.4 One-time passcodes. You must not share a one-time passcode with anyone, including a person claiming to be from Giggifi. We will never ask you for your OTP, your password, your full card number or your card CVV. Any such request is fraudulent — report it to us.

6.5 Account security. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at admin@giggifi.com if you suspect unauthorised access. We may require a password reset, re-verification, or temporary suspension to protect the account.

6.6 One account per person; account ownership. You may hold one account per role unless we agree otherwise. Your account is personal to you and may not be sold, rented, shared or transferred. An account registered for an organisation belongs to that organisation.

6.7 Automated protections. We use automated tools to detect abuse, automation and fraud, including rate limiting on passcode requests and bot protection on the website. These may occasionally restrict a legitimate User. If that happens to you, clause 17.6 and clause 18.5 explain how to ask for human review.

6.8 Suspension and closure. We may suspend or restrict your account as described in clause 25. You may close your account as described in clause 25.1.

7. Verification and identity checks

7.1 Why we verify. We carry out identity and related checks to reduce impersonation and fraud, to confirm that Artists are who they say they are, to support payouts to the correct person, to help resolve disputes, and to comply with Applicable Law.

7.2 What we may request. Depending on your role and activity we may request:

(a) government-issued identity documents; (b) a photograph or short video for the purpose of confirming that the person registering is the person shown on the identity document; (c) tax registration details; (d) bank account or payment details for payouts; (e) business registration and authorised-signatory details for organisations; and (f) evidence supporting profile claims, such as press coverage or event documentation.

We collect your PAN card, the front and back images of your Aadhaar card, and your bank account details (account holder name, account number and IFSC code), and a UPI ID and GSTIN where you provide them. PAN and bank numbers are stored with field-level encryption, and identity-document images are held in private, access-controlled storage. A person reviews them; no automated identity-check service is used.

7.3 How we use verification data. Verification data is used only for the purposes in clause 7.1 and as described in the Privacy Policy. We do not use identity documents for marketing, and we do not sell them. Access is restricted to personnel who need it for review.

7.4 Biometric processing. We do not perform any automated face comparison or liveness check. If an automated comparison between a photograph you provide and your identity document is performed, that is biometric processing, it will be described expressly in the Privacy Policy, and where consent is required under Applicable Law we will ask for it separately.

7.5 Retention. We retain verification records for as long as necessary for the purposes in clause 7.1 and to meet legal, tax, dispute-defence and fraud-prevention obligations. We cannot promise to delete verification records on request where we are required or lawfully entitled to retain them. Retention periods are set out in the Privacy Policy.

7.6 What our review means — and does not mean. No Artist appears in our public directory until a member of our team has reviewed the registration. That review means we have looked at the information and documents submitted and formed a preliminary view that the registration appears genuine and complete.

It does not mean that we have verified every claim, assessed artistic quality, conducted a criminal-record or background check, confirmed qualifications, verified insurance, or satisfied ourselves that the Artist is safe or suitable for any particular Event. Our review is not a guarantee, endorsement or warranty of any kind. You must exercise your own judgement.

In plain terms: A real person at Giggifi looked at every Artist profile before it went live, and that catches a lot of nonsense. But it is not a background check and it is not us vouching for the performance.

7.7 Labels and badges. Where we display a label such as "identity checked" or "phone verified", it means only what the accompanying explanation says it means. A "verified" label means we have reviewed the Artist's submitted identity and bank documents; it is not a guarantee of quality and is not a background check. A "phone verified" label means the number was confirmed by a one-time passcode. We may add, change or remove labels.

7.8 Refusal, suspension and reversal. We may refuse, suspend, withdraw or reverse verification, and restrict or remove an account, where documents appear altered or inauthentic, where information is inconsistent, where we receive credible adverse reports, where required by law, or where we otherwise have reasonable grounds for concern. Clause 17.6 sets out how to challenge such a decision.

8. Artist Content and the licence you grant us

8.1 You keep ownership. You retain all ownership of and intellectual property rights in your User Content. Nothing in these Terms transfers ownership of your Content to us.

8.2 The licence you grant. By submitting User Content you grant Giggifi a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, cache, reproduce, adapt in the limited ways described in clause 8.4, publish, publicly display, publicly perform, distribute and communicate that Content for the following purposes only:

(a) operating, providing and displaying the Platform, including your profile, search results and booking flows; (b) promoting the Platform and your listing, including on Giggifi's website, apps, e-mail communications, and official Giggifi social media channels; (c) internal purposes reasonably necessary to operate the Platform, including backup, security, moderation, dispute resolution and legal compliance; and (d) any further purpose to which you separately consent.

8.3 What the licence does not permit. Unless you separately agree in writing, we will not:

(a) use your Content in paid third-party advertising placed outside Giggifi's own channels; (b) licence your Content to a third party for that third party's own promotional purposes; (c) use your Content to endorse a product, service or brand other than Giggifi; or (d) use your Content to train a machine-learning model that is made available to third parties. Giggifi does not reserve any right to do any of these things; each would need your separate, unbundled consent.

8.4 Permitted adaptations. We may crop, resize, compress, re-encode, add Giggifi branding to, and generate thumbnails or previews of your Content, to the extent technically necessary to display it across devices and formats. We will not materially alter the substance of a performance or misrepresent it. We will respect your moral rights, including your right to be identified, so far as reasonably practicable in the relevant format.

8.5 Territory and duration. The licence is worldwide, because the Platform is accessible internationally. It continues for as long as your Content remains on the Platform, and then:

(a) on removal of specific Content by you, we will cease new public display within a reasonable period and in any event within 7 days, subject to cached and third-party copies outside our control; (b) on closure of your account, we will cease public display of your Artist Content within 30 days; and (c) we may retain copies where necessary for backup, dispute resolution, fraud prevention or legal compliance, and may continue to use Content already incorporated into published promotional material where withdrawal is not reasonably practicable.

8.6 Your warranties about Content. You warrant that you own or have all necessary rights and consents to submit your Content and grant this licence; that it does not infringe any third party's intellectual property, privacy, publicity, performer's or moral rights; that you have the consent of every identifiable person appearing in it, and the consent of a parent or guardian for any person under 18; and that it does not breach the Acceptable Use Policy.

8.7 Synthetic and AI-generated media. If any Content you submit is wholly or partly generated or materially altered by artificial intelligence, you must not present it as a recording of your own genuine performance. Doing so is a material breach of these Terms and may constitute fraud.

8.8 Removal. We may remove or restrict access to Content in accordance with clause 17 and the Acceptable Use Policy. We are not obliged to store your Content and you should keep your own copies.

9. Intellectual property

9.1 Our rights. The Platform and everything in it other than User Content — including the "Giggifi" name and logo, other trade marks and brand elements, the website and applications, source and object code, user interfaces, designs, layouts, graphics, text, compilations, database rights, know-how and trade secrets — is owned by Giggifi or our licensors and is protected by intellectual property laws. The "Giggifi" name and logo are not currently registered as trade marks, so this clause asserts unregistered rights only.

9.2 Limited licence to you. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose, in accordance with these Terms. All other rights are reserved.

9.3 Restrictions. You must not, except to the extent Applicable Law expressly permits and cannot be excluded by contract:

(a) copy, modify, translate or create derivative works of the Platform; (b) reverse engineer, decompile or disassemble any part of the Platform; (c) scrape, crawl, harvest, index or systematically extract data, Content or Artist information, whether manually or by automated means; (d) use the Platform or its data to build or train a competing product or service, or a machine-learning model; (e) remove, obscure or alter any proprietary notice; (f) frame, mirror or deep-link the Platform in a way that misrepresents its origin; or (g) use our trade marks without our prior written consent, except to refer accurately to Giggifi.

9.4 Third-party content. The Platform may include content owned by third parties. Their rights are reserved and their terms may apply.

9.5 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you. We will not identify you as its source without your consent.

9.6 Reporting infringement. If you believe Content on the Platform infringes your rights, use the procedure in the IP, Content & Takedown Policy. That Policy describes both the Indian statutory route and a United-States-style notice-and-counter-notice route, and sets out the information a valid notice must contain and the timelines within which we will act.

10. How a Booking is formed

10.1 Browsing is not booking. Viewing an Artist's profile, saving an Artist, adding an Artist to a shortlist or comparing Artists creates no obligation on anyone.

10.2 An Enquiry is not a Booking. Submitting an Enquiry is a request for information, availability or a quotation. It does not bind you or the Artist, and the Artist is not obliged to respond or to accept.

10.3 A quotation is an offer, capable of expiry. Where an Artist responds with a price and terms, that is an offer open for acceptance for the period stated, or, if none is stated, until it is accepted or declined. The Artist may withdraw or amend it before acceptance.

10.4 When a Booking becomes binding. A Booking is formed, and a contract between the Artist and the Booker comes into existence, when all of the following have occurred:

(a) the Booker has accepted the Artist's quotation, or the Artist has accepted the Booker's request, through the Platform; (b) the payment required at that stage has been successfully received; and (c) we have issued a booking confirmation through the Platform.

The booking confirmation records the agreed terms of the engagement, including date, time, duration, venue, fee and any agreed requirements. The booking confirmation is the definitive record of what was agreed. If you think it is wrong, tell us immediately and before the Event.

In plain terms: Nothing is locked in until the payment goes through and you get the confirmation. After that, the cancellation rules apply.

10.5 Communications outside the Platform. Terms agreed in a channel we cannot see are not part of the Booking and cannot be enforced through our dispute process. Record everything that matters in the Platform.

10.6 Quick Booking. Quick Booking is an expedited flow in which a Booker selects a category or tier and Event details, we present matching Artists, and payment is taken in full at checkout. Additional points that apply:

(a) matching is algorithmic and is described in the AI & Algorithmic Transparency Notice; (b) a Quick Booking is formed under clause 10.4 in the same way as any other Booking; (c) you pay for a Quick Booking in full at checkout. There is no balance instalment, auto-debit or recurring charge.

10.7 Quick Moments. Quick Moments are short-format performances booked at short notice within an Artist's stated service radius and availability window. Because of the short lead time:

(a) a minimum lead time applies, as displayed at booking; (b) the Artist may share live location with the Booker while travelling to the Event, and arrival and completion are confirmed by one-time codes exchanged at the venue. The location sharing is described in the Privacy Policy, is limited in duration, and can be stopped by the Artist; (c) the cancellation terms for Quick Moments are shorter and are set out separately in the Booking, Cancellation & Refund Policy.

10.8 Premium, Celebrity and Influencer engagements. Some engagements are arranged with our assistance rather than through self-service. In those cases we may relay information between the parties and coordinate a bespoke quotation. We remain a facilitator and do not become a party to the engagement, unless we expressly agree otherwise in a separate signed written agreement. Where a range or indicative price is displayed for such an Artist, it is indicative only and is subject to confirmation.

10.9 Changes to a Booking. Any change to date, time, duration, venue, fee, act composition or requirements must be agreed by both parties through the Platform and recorded in an updated confirmation. An unrecorded change is not binding.

10.10 Cancellation, rescheduling and force majeure. Governed by the Booking, Cancellation & Refund Policy and, for events beyond reasonable control, by clause 28.

11. Payments

11.1 What you pay. A Booker pays the Booking Fee, plus any Platform Fee disclosed before payment, plus applicable Taxes. All amounts payable, and the breakdown between them, are displayed before you pay. We do not add undisclosed charges after payment.

11.2 Commission. We retain a Commission from the Booking Fee as consideration for the Services. The Commission rate applicable to an Artist is disclosed in the Artist's dashboard and in the Artist Terms. The Commission is 10% of the Artist's quoted price (before any discount the Artist offers), plus a 4% platform fee on the same amount, which is 14% in total; no GST is added on the Artist's side. The Booker pays Giggifi a platform fee of 10% of the quoted price, plus 18% GST on that fee only. A discount offered by an Artist reduces only the Artist's own price: it never reduces Giggifi's fees or the GST. Each amount is rounded to the nearest rupee. For example, on a quoted price of ₹10,000 with no discount, the Booker pays ₹11,180 (₹10,000 + ₹1,000 platform fee + ₹180 GST) and the Artist receives ₹8,600 (₹10,000 − ₹1,400).

11.3 Other fees. Any convenience fee, listing fee or subscription fee will be disclosed before it is incurred, together with whether it is refundable. The fees that apply to a Booking today are the Commission and platform fees set out in clause 11.2. No convenience, listing or subscription fee is charged on a Booking.

11.4 Payment Protection Hold. Booking Fees are not paid directly to the Artist at the time of booking. Instead:

(a) we receive the Booking Fee as the Artist's limited payment collection agent under clause 3.4; (b) the amount is held and is not released to the Artist until the release conditions are met — ordinarily completion of the Event and either the Booker's confirmation or the expiry of the confirmation window; (c) if the Booking is cancelled, the amount is refunded, retained or apportioned in accordance with the Booking, Cancellation & Refund Policy; and (d) if a dispute is raised, release is paused pending the process in clause 13.

In plain terms: Your money does not go straight to the Artist. It is held until the event is done. That protects you if the Artist does not show up, and it protects the Artist because they know the money is there.

11.5 Where the funds sit, and in what capacity. Booker payments are collected by Razorpay, a payment aggregator regulated by the Reserve Bank of India, and are settled to Giggifi's business bank account. They are not held in a separate escrow or trust account. After the Event, we pay out the Artist's share (less our fees and any tax deducted at source) as described in clause 11.6.

11.6 Artist payouts. We initiate payment of the Artist's share, net of Commission, applicable Taxes and any withholding required by law, after the release conditions are met, within 5 business days. Payout is made to the verified account the Artist has provided. Delays caused by incorrect bank details, failed verification, bank processing, a payment provider, or a legal requirement are not our responsibility, though we will use reasonable efforts to assist.

11.7 Payment providers. Payments are processed by third-party payment providers. We do not collect or store your full card number or card security code. Your use of a payment provider is subject to that provider's terms, and they may carry out their own fraud and compliance checks that could decline a transaction.

11.8 Taxes. Prices are displayed inclusive or exclusive of Taxes as indicated. We issue an invoice for our own Platform Fees. Where the Artist is the supplier of the performance, the Artist is responsible for invoicing and for Taxes on the Booking Fee. We may be required to collect or withhold tax and to report transactions. GST at 18% is charged on Giggifi's Booker-side fee only. Where Indian law requires Giggifi to deduct tax at source (section 194-O of the Income-tax Act, 1961, or its successor provision) or to collect GST at source, the amount is deducted from the Artist's payout and shown on the payout statement, from the date it applies to Giggifi.

11.9 Currency and cross-border payments. Amounts are shown in Indian Rupees unless stated otherwise. Where a payment or payout crosses a border, additional charges, exchange-rate differences and regulatory requirements may apply, and we may require additional information before processing.

11.10 Failed payments. If a payment fails, the related Booking may not be confirmed, or may be cancelled. We may retry a failed charge and will tell you if we do.

11.11 Chargebacks and disputed card transactions. If you initiate a chargeback, we will provide the payment provider with the transaction and Booking records we hold, including booking confirmations, message history, arrival and completion confirmations and location records where relevant. A chargeback initiated in bad faith after a performance has been delivered is a breach of these Terms, and we may suspend your account and pursue recovery of the amount and reasonable costs.

11.12 Set-off and recovery. We may set off amounts you owe us — including refunds we have funded on your behalf, chargebacks, reversed payouts and amounts obtained through fraud or abuse — against amounts we hold for you or would otherwise pay you, and may recover the balance as a debt.

11.13 Withholding pending investigation. Where we have a reasonable suspicion of fraud, abuse, unlawful activity or serious breach, we may withhold a payout for as long as reasonably necessary to investigate. We will tell you that we have done so and why, unless we are legally prohibited from doing so, and we will complete the investigation without unreasonable delay.

11.14 Credits, rewards and promotional discounts. Referral credits, promotional discounts and similar benefits:

(a) have no cash value and are not redeemable for money; (b) are personal, non-transferable and may not be sold; (c) expire on the date stated; (d) may be applied only as described at the time of issue; and (e) may be withdrawn or reversed where they were obtained through error, abuse, self-referral, fake accounts or breach of these Terms. Referral programme for Artists: a referrer earns ₹500 of ad credit for each referred Artist whose profile is complete and whose KYC is approved, for at most 5 referred Artists; the referred Artist receives ₹250 of ad credit. Ad credit is valid for 30 days, can be used only on Giggifi advertising and cannot be withdrawn. A reward is not given where the same phone number, PAN or bank account has already been used, and it can be reversed within 30 days if it was obtained through self-referral, fake accounts or breach of these Terms.

12. Cancellation and refunds

12.1 Cancellation and refund entitlements are set out in full in the Booking, Cancellation & Refund Policy, which forms part of these Terms and which you accept separately when you make a Booking.

12.2 Version lock. The version of that Policy that applies to a Booking is the version you accepted at checkout for that Booking. Later changes do not retrospectively affect a confirmed Booking.

12.3 Statutory rights preserved. Nothing in that Policy or these Terms limits any refund, cancellation or other right you have under Applicable Law that cannot lawfully be limited, including under consumer protection legislation. Where Applicable Law gives you a more favourable right than the Policy, the law prevails.

13. Disputes between Users

13.1 Scope. This clause applies to a dispute between a Booker and an Artist about a Booking — for example non-attendance, late or partial performance, performance materially different from what was agreed, venue or facility failures, damage, or a disagreement about a cancellation. Disputes between you and Giggifi are dealt with under clauses 27 and 30.

13.2 Our role in a dispute. Because we are not a party to the performance contract, we do not adjudicate legal liability between Users. What we do is administer a structured process to reach a fair commercial outcome on the funds we hold, and to decide what action to take on the accounts and listings on our Platform. Our decision is binding on how we apply funds we hold and on our own platform actions. It does not determine your legal rights, and it does not prevent either of you from pursuing a legal claim.

13.3 The process.

Step	What happens	Indicative timeline
1. Talk first	Raise the issue with the other User through the Platform	Before escalation
2. Raise with us	Open a dispute through the Platform or contact support, within 48 hours of the end of the Event	—
3. Acknowledgement	We acknowledge receipt and tell you what we need	Within 2 business days
4. Evidence	Both Users may submit evidence	3 days
5. Response	The other User is given a fair opportunity to respond	3 days
6. Review	We review the record and the evidence	—
7. Decision	We tell both Users the outcome and the reasons for it, in writing	Within 15 days of receiving the evidence
8. Application	We apply the outcome to funds we hold — release, refund, partial refund or apportionment	Per the Refund Policy
9. Internal appeal	Either User may ask for one review by a different reviewer, with new information	Request within 7 days of the decision; reviewed within 15 days
10. External	Grievance escalation under clause 30, and legal remedies under clause 27	—

13.4 Evidence we consider. We give particular weight to records generated through the Platform, because they are contemporaneous and verifiable:

(a) the booking confirmation and any recorded changes; (b) in-Platform message history between the Users; (c) arrival and completion confirmations, including one-time-code exchanges and their timestamps; (d) travel and location records, where the Booking involved live location sharing; (e) payment and refund records; (f) photographs, video, invoices and third-party documents submitted by either User; and (g) the Users' history on the Platform.

In plain terms: This is why you should keep the conversation on Giggifi. If you agree something over a personal WhatsApp chat and it goes wrong, we often cannot help you.

13.5 Good faith. Both Users must engage with the process in good faith and respond within the stated periods. If a User does not respond, we may decide on the material available.

13.6 No obligation to fund an outcome. We may, at our discretion, make a goodwill payment or credit to resolve a matter. Doing so is not an admission of liability and does not create an entitlement or a precedent.

13.7 Serious incidents. Where a dispute involves an allegation of violence, sexual harassment or assault, threat, discrimination, exploitation of a minor, or another serious safety matter, we will not treat it as an ordinary commercial dispute. We will act on it as a safety matter under the Acceptable Use Policy, which may include immediate suspension pending investigation, preservation of records, and reporting to the police or another competent authority where appropriate or required. To report a serious incident, write immediately to admin@giggifi.com or call the helpline shown in the Giggifi apps. The Proprietor is the named owner of the response and will contact the police or another competent authority where appropriate.

13.8 Consumer rights preserved. Nothing in this clause requires you to use our internal process before exercising a statutory right, and nothing in it limits your right to complain to a consumer authority or to bring proceedings.

14. Your conduct

14.1 The Acceptable Use & Community Standards Policy sets out in full what is and is not permitted. It forms part of these Terms. In summary, you must not use the Platform to engage in or facilitate:

Fraud and deception — fraud, scams, phishing, fake profiles, impersonation of a person or act, misrepresentation of identity, experience, credentials or media, fake or manipulated reviews, or manipulation of our matching, ranking or promotional systems.

Harm to people — harassment, bullying, stalking, threats, intimidation, hate speech or discrimination on any protected ground, sexual harassment, sexual solicitation, exploitation, or the endangerment of any person.

Harm to children — any conduct that sexualises, exploits, endangers or facilitates the abuse of a person under 18, and any engagement of a minor performer outside the process in clause 4.14. We will report suspected child exploitation to the authorities.

Unlawful activity — any unlawful act, money laundering, terrorist financing, sanctions evasion, trafficking, or use of the Platform to arrange an unlawful Event.

Payment abuse — unauthorised use of a payment instrument, bad-faith chargebacks, false refund claims, or circumvention of Platform Fees contrary to clause 15.

Harm to the Platform — introducing malware, unauthorised access or attempted access, security testing without our written permission, scraping or automated data extraction, reverse engineering, denial-of-service, spam, bulk unsolicited messaging, or interference with any other User's use of the Platform.

Content violations — infringing content, non-consensual intimate imagery, obscene material, content that discloses another person's private information without consent, synthetic media presented as genuine performance, or any content prohibited by Applicable Law.

14.2 Consequences. Breach may result in warning, content removal, feature restriction, reduced visibility, cancellation of Bookings, withholding of payouts pending investigation, suspension, permanent removal, recovery of losses, and reporting to authorities. We will act proportionately, save where immediate action is necessary to protect a person, the Platform or a legal interest.

15. Off-platform transactions and fee circumvention

15.1 Why this clause exists. Our Commission funds the Platform, the Payment Protection Hold, the dispute process, moderation and support. When a Booking introduced through Giggifi is moved off-Platform to avoid the Commission, we lose the consideration for services we have already provided, and both Users lose the protections that only exist inside the Platform.

15.2 What is not permitted. You must not:

(a) solicit or agree to complete, off-Platform, a Booking that originated from an introduction made through the Platform, with the purpose or effect of avoiding Platform Fees; (b) invoice or take payment for such a Booking outside the Platform; (c) cancel a Booking with the intention of completing the same engagement off-Platform; (d) misstate the Booking Fee, or split a Booking into a smaller Platform booking and a larger off-Platform payment, in order to reduce Commission; or (e) include in your profile, Content or messages any contact details, external booking link or payment link for the purpose of taking the transaction off-Platform.

15.3 What is permitted. This clause is not a general restriction on your freedom to work or to contract. For the avoidance of doubt:

(a) you may work with any client, agency or platform you like, including clients you find elsewhere; (b) you may continue to work with a client you already had a relationship with before the Platform introduced them, and if that is disputed the burden is on us to show that the engagement originated from a Platform introduction; (c) you may exchange contact details with the other User where it is genuinely necessary for the engagement — for example to coordinate load-in, to share a venue location, or to reach each other on the day. We provide a masked contact channel for exactly this purpose; (d) nothing here restricts you from working with the same counterparty on a genuinely separate future engagement not introduced by us; and (e) this clause does not survive termination beyond the period in clause 15.5.

In plain terms: We are not trying to own your relationships. We are asking that a booking we introduced and are protecting gets paid for through us. Once the introduction has been paid for, what you do next is your business.

15.4 Limitation. This clause applies only to the specific engagement introduced through the Platform, and to a genuinely equivalent engagement substituted for it. It is intended to protect our legitimate interest in the transaction we facilitated and is not intended to operate as a restraint of trade.

15.5 Duration. This clause applies to a Booking or Enquiry introduced through the Platform, and for 12 months after that introduction.

15.6 Consequences. Breach may result in a charge equal to the Commission that would have been payable, restriction or removal of the account, and withholding or set-off under clause 11.12. We will not impose a punitive charge exceeding the Commission we would have earned, plus reasonable recovery costs where we have had to pursue the amount.

16. Reviews and ratings

16.1 Purpose. Reviews help Users make informed decisions. We want them to be honest, useful and fair to both sides.

16.2 Who can review. Only a User who was party to a completed Booking may review the other party to that Booking. Reviews are tied to a Booking record.

In plain terms: Nobody can review an Artist they never booked. That is deliberate — it makes the reviews on Giggifi worth reading.

16.3 Two-way reviews. Bookers may review Artists and Artists may review Bookers.

16.4 Your obligations. A review must be your own genuine experience of the Booking. You must not:

(a) post a review you know to be false or materially misleading; (b) offer, request, accept or provide any payment, discount, benefit or reciprocal review in exchange for a review, or for the removal or amendment of one; (c) threaten a negative review to obtain a concession, or threaten to withhold payment or a payout to obtain a positive one; (d) post a review through another account or ask a third party to do so; (e) include another person's private information, unlawful content, hate speech, threats or content unrelated to the Booking; or (f) make a defamatory allegation of fact you cannot substantiate.

16.5 Right of reply. Users cannot currently publish a public reply to a review. A User who believes a review is false or abusive can report it in the app or write to admin@giggifi.com.

16.6 Our moderation of reviews. We do not edit the substance of reviews. We may remove or restrict a review that breaches clause 16.4, that is unlawful, that is the subject of a valid legal complaint, or that was submitted in error, and we may remove reviews connected to a Booking that has been cancelled or found to be fraudulent. We will not remove a review merely because the reviewed User disagrees with it or finds it unflattering.

16.7 Disputing a review. A reviewed User may ask us to review a review on one of the grounds in clause 16.6, by writing to admin@giggifi.com. We will tell them the outcome and the reason.

16.8 Aggregate ratings. Where we display an aggregate rating, we describe how it is calculated in the AI & Algorithmic Transparency Notice. We do not suppress genuine negative reviews in order to inflate an aggregate rating, and we do not accept payment to do so.

16.9 Reviews are User Content. Reviews are the reviewer's statements, not ours. We do not adopt or endorse them. They are published under the licence in clause 8.

17. Content moderation, reporting and appeals

17.1 Reporting. Any User can report Content, an Artist, a Booker, a message or a Booking that they believe breaches these Terms or Applicable Law, using the reporting tools on the Platform or by contacting us at contact@giggifi.com. Reports of intellectual property infringement follow the IP, Content & Takedown Policy.

17.2 What we do with a report. We acknowledge it, assess it against these Terms, the Acceptable Use Policy and Applicable Law, gather further information where necessary, and take proportionate action. We aim to act within the timelines published in the Acceptable Use Policy, and we will act within any shorter period required by Applicable Law.

17.3 Actions we may take. Depending on the severity and context: no action; a warning; removal, restriction or de-indexing of Content; a label or interstitial; reduced visibility; feature restriction; suspension of an account; cancellation of Bookings; withholding of a payout pending investigation; permanent removal; and reporting to a competent authority.

17.4 Automated tools. We use limited automated tools — for example, removing contact details placed in public profile text and limiting repeated sign-in attempts — and every report is reviewed by a person. Where an automated tool alone results in a significant restriction of your account, you may request human review under clause 17.6.

17.5 Statement of reasons. If we remove your Content or restrict your account, we will tell you what we did, which provision it was based on, the factual basis so far as we can share it, whether the decision was automated, and how to appeal — unless telling you would be unlawful, would prejudice an investigation, or would risk harm to a person.

17.6 Appeal and human review. You may appeal a moderation or restriction decision by writing to contact@giggifi.com within 7 days. Your appeal will be considered by a person who was not responsible for the original decision, and we will tell you the outcome and the reasons. Where the original decision was made solely by automated means and has a significant effect on you, you have the right to a human review. Nothing in this clause limits your right to complain to a regulator or to bring proceedings.

17.7 Abuse of the reporting system. Making repeated bad-faith reports, or using the reporting system to harass a competitor, is itself a breach of these Terms.

17.8 Legal orders. We will comply with valid orders from a court or competent authority. Where we lawfully can, we will notify the affected User.

18. Search, matching and algorithmic systems

Full detail is in the AI & Algorithmic Transparency Notice.

18.1 Search and ranking. The order in which Artists appear in search results and listings is determined by a combination of factors, which may include: relevance to the search terms and filters; category and sub-category match; location and travel distance; availability on the requested date; whether the Artist's stated price band matches the stated budget; profile completeness and media quality; responsiveness and response time; booking and completion history; ratings and reviews; compliance history on the Platform; whether the listing is subject to a current promotion or featured placement; and the User's own interactions with the Platform.

18.2 Featured placement is labelled. Where a listing has a featured placement or promotion, that placement is visibly labelled as promoted or featured. We do not present a featured placement as an organic result, and we do not accept payment to alter an aggregate rating.

18.3 Matching and recommendation. In Quick Booking and in recommendations we may suggest Artists based on the Event details you provide, your stated budget, location, category, availability, and your interactions with the Platform. This may involve profiling in the sense used in data protection law, and it is described in the Privacy Policy and the AI Notice.

18.4 What we do not disclose. We describe the categories of factors we use and their general significance. We do not publish the weightings, the model or the source code, because doing so would enable manipulation and would harm Users who rely on the integrity of the results.

18.5 Automated decisions with significant effects. Where a decision is made about you solely by automated means and it significantly affects you — for example an automated fraud block, an automated verification rejection, or an automated payout hold — we will tell you, and you may request that a person reviews it by contacting contact@giggifi.com. Where Applicable Law gives you additional rights in relation to automated decision-making, those rights apply and are described in the Privacy Policy.

18.6 AI-generated and AI-assisted content. Where we use artificial intelligence to generate or materially alter content that we publish, or to interact with you in a way that might reasonably be mistaken for a person, we will disclose that. Where you upload synthetic media, clause 8.7 applies. Giggifi does not currently operate any generative AI feature.

18.7 Artists as business users. Where an Artist uses the Platform in the course of a trade or business, additional transparency obligations may apply to us under Applicable Law in some jurisdictions, including in relation to ranking parameters, changes to terms, and reasons for restriction or suspension. We address these in the AI Notice and in clause 29.

19. Third-party services

19.1 The Platform depends on third-party services, including hosting and content delivery, database and storage, authentication, messaging and notification delivery, payment processing and payouts, media storage, realtime communication, analytics and, where enabled, advertising measurement. The categories of recipients and the purposes are described in the Privacy Policy.

19.2 Where you interact directly with a third-party service — a payment provider, a social sign-in provider, an app store, a maps provider, a messaging platform — that provider's own terms and privacy policy also apply to you, and we do not control them.

19.3 We are not responsible for the acts, omissions, content, availability or policies of third-party services, and links to third-party sites are not endorsements. We remain responsible for our own obligations under these Terms and for our own compliance obligations in respect of Personal Data.

19.4 We may change a third-party provider. Where a change materially affects the Platform or your Personal Data, we will notify you and, where required, update the Privacy Policy.

20. Security

20.1 Our commitment. We maintain technical and organisational measures designed to protect Personal Data and the Platform against unauthorised access, loss, misuse and alteration. Those measures are described in the Privacy Policy.

20.2 No absolute guarantee. No method of transmission or storage is completely secure. We cannot and do not guarantee that the Platform or your data will never be compromised, and we do not accept liability for a compromise that occurs despite our having taken reasonable measures, except to the extent Applicable Law provides otherwise.

20.3 Your responsibilities. Keep your credentials confidential, never share a one-time passcode, use a strong and unique password, keep your devices and the app updated, and tell us promptly if you suspect a compromise.

20.4 Prohibited security activity. You must not attempt to probe, scan or test the security of the Platform, circumvent authentication or rate limiting, or access data you are not authorised to access. To report a security issue, write to admin@giggifi.com. Giggifi does not run a formal bug-bounty programme.

21. Security incidents

21.1 If we become aware of a security incident affecting Personal Data we hold, we will investigate without undue delay, take steps to contain and remediate it, assess the risk to affected individuals, notify affected individuals and the relevant supervisory authorities where and within the periods Applicable Law requires, preserve relevant records, and take reasonable steps to prevent recurrence.

21.2 The Privacy Policy describes our incident-response approach and the notification obligations that apply in each jurisdiction.

21.3 Notification periods differ by jurisdiction. Where the Indian data protection framework applies to an incident, notification obligations to the Data Protection Board and to affected individuals arise on the timeline prescribed by the applicable rules once those provisions commence. Where the GDPR or UK GDPR applies, notification to the supervisory authority is generally required within 72 hours of becoming aware.

22. Warranties and disclaimers

22.1 The Platform. We will provide the Platform with reasonable skill and care. We do not warrant that it will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that it will be available at any particular time or from any particular location. We may modify, suspend or discontinue features, and we will give reasonable notice of a material discontinuation where practicable.

22.2 User Content and Artist services. To the fullest extent permitted by Applicable Law, we make no warranty as to:

(a) the accuracy, completeness, currency or reliability of any User Content, including profiles, portfolios, pricing, availability, credentials and reviews; (b) the identity, skill, experience, qualifications, equipment, conduct, reliability or suitability of any Artist or Booker; (c) the quality, timeliness or outcome of any performance; or (d) the safety, legality or suitability of any venue or Event.

22.3 Third-party services. We make no warranty in respect of third-party services and disclaim liability for them to the extent permitted by Applicable Law.

22.4 Exclusion of implied terms. To the fullest extent permitted by Applicable Law, and subject always to clause 22.5, we exclude all implied warranties, conditions and terms, including as to merchantability, fitness for a particular purpose, satisfactory quality and non-infringement.

22.5 Rights that cannot be excluded. Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term, condition, right or remedy that Applicable Law confers on you and that cannot lawfully be excluded, restricted or modified. In particular, if you are a Consumer, your statutory rights are unaffected, and where Applicable Law entitles you to a remedy that these Terms would otherwise restrict, that entitlement prevails. This clause takes precedence over clauses 22.1 to 22.4 and over clause 23.

23. Limitation of liability

23.1 Read clause 22.5 first. This clause is subject to clause 22.5 and to clause 23.5. It does not limit anything that cannot lawfully be limited.

23.2 What we are not liable for. Subject to clauses 22.5 and 23.5, and to the fullest extent permitted by Applicable Law, we are not liable for:

(a) the acts or omissions of any Artist, Booker, venue or other third party, including non-attendance, poor or partial performance, damage caused at an Event, injury, or non-payment; (b) any loss arising from a contract between Users to which we are not a party; (c) indirect, special, incidental, consequential, punitive or exemplary loss; (d) loss of profit, revenue, business, opportunity, contract, goodwill, reputation, anticipated saving or expected audience; (e) the cost of an alternative performer, venue, production or event, or the cost of postponing, rearranging or abandoning an Event; (f) loss or corruption of data, except to the extent caused by our failure to take reasonable measures; (g) any loss arising from your failure to keep your credentials secure, or from your sharing a one-time passcode; or (h) any loss arising from an arrangement made off-Platform.

23.3 Liability cap. Subject to clauses 22.5 and 23.5, and to the fullest extent permitted by Applicable Law, our total aggregate liability arising out of or in connection with these Terms, the Platform, or any Booking, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of:

(a) the total Platform Fees we actually received in respect of the Booking to which the claim relates; and (b) the total Platform Fees we actually received from you in the twelve months immediately before the event giving rise to the claim; and (c) ₹10,000.

Rationale for the cap, stated openly. We are a facilitator. Our economic interest in a Booking is the Commission, not the Booking Fee. A cap tied to the Booking Fee or to Event losses would expose us to liability for outcomes we do not control and cannot price — the value of a wedding, a corporate launch or a festival slot bears no relation to our fee. A cap tied to the fees we actually received is proportionate to the consideration we received. The floor amount exists so that the cap is not illusory in low-value transactions.

23.4 Refunds are not capped. The cap in clause 23.3 does not apply to a refund we owe you of amounts we hold under the Payment Protection Hold in accordance with the Booking, Cancellation & Refund Policy. Those amounts are payable in full when due.

In plain terms: The liability cap does not let us keep money we owe you as a refund. That is your money, and the cap is not about that.

23.5 What is never excluded. Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) our wilful misconduct or gross negligence; (d) any liability that cannot lawfully be excluded or limited under Applicable Law, including under applicable consumer protection legislation; or (e) any statutory penalty or liability that Applicable Law provides may not be excluded by contract.

23.6 Basis of the bargain. You acknowledge that the allocation of risk in clauses 22 and 23 reflects the fact that we are a facilitator charging a commission rather than a supplier of the performance, and that the Commission would necessarily be materially higher if we bore performance risk.

23.7 Multiple claims. Multiple claims arising from the same or a connected set of circumstances count as one claim for the purpose of the cap.

23.8 Your own claims. Nothing in these Terms limits your right to bring a claim against another User under the contract between you.

23.9 Protection extends to our people. Every reference in this clause 23 and in clause 24 to "we", "us" or "our" — including every exclusion, cap and carve-out — extends equally, and in respect of the same acts, omissions and matters, to: Giggifi Mediatech's proprietor (currently Mr. Sachin K. Chaudhary), and to Giggifi's past, present and future directors, officers, partners, shareholders, employees, contractors, consultants and agents, in each case acting or having acted in that capacity (together, "our people"). No individual among our people assumes personal liability to you merely by acting on Giggifi's behalf, and you agree not to pursue any of them personally in that capacity — except to the extent clause 23.5 provides that a liability may not lawfully be excluded, in which case clause 23.5 prevails over this clause 23.9.

23.10 Loss caused by another party; no liability for third-party conduct. Consistent with clause 3 (our role) and clause 22, neither we nor our people are responsible for, and you will not hold us or our people liable for, any loss, damage, misbehaviour, fraud, misrepresentation, non-payment or other money-related dispute, or physical or mental harm, arising between you and another User — Artist, Booker, venue or any other third party — or caused by anything done or omitted by any of them, whether on the Platform, at an Event, or off-Platform, and whichever side of a Booking that conduct comes from. This is subject always to clause 23.5: it does not exclude liability for our own negligence, wilful misconduct or fraud, or for anything Applicable Law does not permit us to exclude.

23.11 How we exercise administrative discretion; this is not a bar to outside recourse. Where a dispute, complaint, claim or request for compensation is raised with us — by a User against another User, or by a User against us — we decide, acting through our proprietor or, once we convert as described in clause 1.1(c), through our board of directors or a person it authorises, what (if anything) we will do administratively: for example, whether to release, withhold or apply amounts held under a Payment Protection Hold, whether to restrict or suspend an account, or whether to make a discretionary goodwill payment, and within what limits. That decision is final as to what we, Giggifi, will do administratively, and we are not required to give reasons beyond what this clause and Applicable Law require.

Boundary of this clause. Clause 23.11 governs only our own internal, administrative decision-making about our own conduct — it is not a decision on the merits of a claim between you and another person, and it does not prevent, waive or limit your right to bring that claim before a court, a consumer forum or ombudsman, or an arbitrator where clause 27 applies. Clauses 22.5, 23.5 and 27.5 continue to apply in full, without limitation by this clause.

24. Indemnification

24.1 Indemnity from Users acting in the course of a business. If you use the Platform in the course of a trade, business, craft or profession — including as an Artist offering services commercially, or as a corporate, agency, planner, hotel, club or institutional Booker — you will indemnify us, our proprietor, and our past, present and future directors, officers, employees, contractors and agents (see clause 23.9) against all losses, liabilities, damages, costs and reasonable legal expenses arising from:

(a) your breach of these Terms or of Applicable Law; (b) your Content, including any claim that it infringes a third party's rights or that a person appearing in it did not consent; (c) your acts or omissions at or in connection with an Event, including injury, death, property damage, or breach of a venue's requirements; (d) your failure to hold a required licence, permit, registration or insurance; (e) any Tax, penalty or interest for which you were responsible; (f) your fraud, wilful misconduct or gross negligence; or (g) a third-party claim arising from your engagement with another User.

24.2 Consumers. If you are a Consumer, clause 24.1 does not apply to you. Instead, you are responsible to us only for loss we suffer as a direct result of your fraud, your wilful misconduct, or your unlawful use of the Platform, and only to the extent that loss was reasonably foreseeable.

In plain terms: We are not asking ordinary customers to sign a blanket indemnity. That is for businesses using the Platform commercially.

24.3 Our indemnity to you. We will indemnify you against third-party claims that the Platform itself (excluding User Content and third-party services) infringes that third party's intellectual property rights, provided you comply with clause 24.4. Our liability under this indemnity is limited to the Platform Fees we received for the Booking to which the claim relates.

24.4 Conduct of claims. A party seeking indemnity must promptly notify the other of the claim, must not admit liability or settle without the indemnifying party's consent, must allow the indemnifying party to control the defence with counsel of its choice, and must provide reasonable cooperation at the indemnifying party's cost. Failure to give prompt notice reduces the indemnity to the extent the delay caused prejudice.

24.5 Mitigation. Each party must take reasonable steps to mitigate its loss.

25. Suspension and termination

25.1 Your right to leave. You may close your account at any time through the account settings or by contacting us. Closure does not:

(a) cancel a confirmed Booking — you must deal with it under the Booking, Cancellation & Refund Policy; (b) release you from an obligation already incurred, including payment; (c) require us to delete data we are required or lawfully entitled to retain — the Privacy Policy explains what is deleted, what is retained, why, and for how long.

In plain terms: Closing your account is not a way out of a booking you have already confirmed, and it does not erase our tax and payment records. The Privacy Policy explains exactly what happens to your data.

25.2 Our right to suspend or terminate. We may suspend, restrict or terminate your access, in whole or in part, where:

(a) you materially breach these Terms or an incorporated policy; (b) we reasonably suspect fraud, impersonation, money laundering, or unlawful activity; (c) we have a genuine concern for the safety of a person; (d) you repeatedly cancel confirmed Bookings, or repeatedly fail to attend; (e) you submit false, altered or forged documents; (f) you abuse, harass or threaten another User or our staff; (g) you circumvent Platform Fees contrary to clause 15; (h) a payment due from you fails and is not cured after notice; (i) a chargeback is initiated in bad faith; (j) you misuse the Platform, including scraping, automated abuse or attempted unauthorised access; (k) we are required to do so by law or by a competent authority; or (l) continuing to provide the Platform to you would expose us to legal or regulatory liability.

25.3 Notice and proportionality. Except where immediate action is necessary to protect a person, the Platform, another User or a legal interest, or where notice is legally prohibited, we will give you notice, state the reason, and where the breach is capable of remedy give you a reasonable opportunity to remedy it. We will act proportionately, and we will use restriction rather than removal where restriction is sufficient.

25.4 Effect of suspension or termination.

(a) Confirmed Bookings may be cancelled. Where cancellation results from your breach, the cancellation terms applicable to a cancellation by you apply. (b) Your listing and Content may be removed from public view. (c) Pending payouts may be withheld pending investigation under clause 11.13, but amounts properly due to you for a performance you have actually delivered will be paid once any investigation is complete, less any amount we are entitled to set off. (d) Amounts owed to us remain payable. (e) Refunds due to Bookers remain payable.

25.5 Survival. Clauses 2, 3, 8.5, 9, 11.12, 14, 15, 16.9, 22, 23, 24, 26, 27, 28, 29 and 30, and any other clause which by its nature should survive, continue after termination.

25.6 Appeal. You may appeal a suspension or termination under clause 17.6.

26. Governing law

26.1 Governing law. These Terms and any dispute arising out of or in connection with them are governed by the laws of India. Subject to clause 27, the courts at Mumbai, India, have exclusive jurisdiction.

26.2 Mandatory local protections preserved. If you are a Consumer resident outside India, clause 26.1 does not deprive you of the protection of any mandatory consumer-protection law of your country of residence, and does not deprive you of any right you have to bring proceedings in the courts of your country of residence.

26.3 Language. These Terms are drafted in English. Any translation is for convenience. These Terms are offered in English only. If a translation is ever provided, the English version prevails.

27. Dispute resolution between you and Giggifi

27.1 Talk to us first. Before commencing formal proceedings, please contact us at admin@giggifi.com with a description of the dispute and the outcome you are seeking. Most matters are resolved at this stage. We will respond substantively within 30 days.

27.2 Grievance escalation. If you are not satisfied, escalate to our Grievance Officer under clause 30. We will acknowledge and resolve grievances within the periods stated there, which meet or exceed the periods required by Applicable Law.

27.3 Mediation. The parties may agree to refer a dispute to mediation before a mutually acceptable mediator. Mediation is voluntary and does not prejudice either party's rights.

27.4 Arbitration — business users. If you use the Platform in the course of a trade, business, craft or profession, any dispute that is not resolved under clauses 27.1 to 27.3 will be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Mumbai, India; the language will be English; and the tribunal will consist of a sole arbitrator appointed by agreement or, failing agreement, in accordance with that Act. The arbitration is ad hoc (not administered by an arbitral institution), and its costs are borne equally by the parties unless the arbitrator directs otherwise.

27.5 Consumers are not required to arbitrate. If you are a Consumer, you are not required to arbitrate. You may bring your claim in any court or consumer forum having jurisdiction, including the consumer dispute redressal mechanisms available to you under applicable consumer protection legislation. Nothing in this clause 27 limits your right to do so, and nothing in it requires you to exhaust our internal process first.

In plain terms: If you are an ordinary customer, we are not going to try to push you into arbitration or stop you going to a consumer court. That route stays open to you.

27.6 Interim and emergency relief. Either party may apply to a court of competent jurisdiction for interim, injunctive or emergency relief — for example to prevent misuse of confidential information, unauthorised access to the Platform, or infringement of intellectual property — without first following clauses 27.1 to 27.4, and without waiving any part of this clause.

27.7 Small claims and regulatory complaints. Nothing in this clause prevents you from bringing a claim in a small-claims or summary forum where available, or from complaining to a consumer authority, a data protection authority or another competent regulator.

27.8 No class-action waiver. We do not ask you to waive any right to participate in a collective, representative or class proceeding, and no such waiver is imposed by these Terms. Where Applicable Law provides for collective consumer redress, that mechanism remains available to you.

27.9 Time limits. Any statutory limitation period applicable to your claim applies. We do not impose a shorter contractual time limit on your right to bring a claim.

28. Force majeure

28.1 Neither we nor any User is liable for a failure or delay in performing an obligation (other than an obligation to pay money already due, or to refund money held) to the extent it is caused by a Force Majeure Event, being an event beyond that party's reasonable control, including:

(a) act of God, earthquake, flood, storm, cyclone, fire or other natural disaster; (b) epidemic, pandemic, or a public health emergency, and any measure taken in response; (c) war, invasion, armed conflict, terrorism, riot, civil commotion or insurrection; (d) act, order, restriction, prohibition or intervention of a government or competent authority, including a curfew, a ban on assembly, a loudspeaker or timing restriction, or the revocation of a permit; (e) strike, lockout, or other industrial action; (f) failure or interruption of electricity, telecommunications, internet or transport infrastructure; (g) a cyber attack, malicious code or denial-of-service attack affecting a party or a critical service provider, despite reasonable precautions; (h) closure, unavailability or destruction of a venue for reasons outside the parties' control; and (i) death, serious illness or serious injury of the Artist or an immediate family member, or a comparable personal emergency, in each case supported by reasonable evidence.

28.2 Notice and mitigation. A party affected must notify the other and us as soon as reasonably practicable, provide reasonable evidence, and take reasonable steps to mitigate — including, for an Artist, offering a suitable replacement performer if one is available and the Booker agrees.

28.3 Financial consequences. How a Force Majeure Event affects the Booking Fee, the Platform Fee, payment gateway charges and Taxes is set out in the Booking, Cancellation & Refund Policy. That Policy governs the money. Neither party is treated as being at fault, and neither is treated as having cancelled for the purpose of the ordinary cancellation terms.

28.4 Prolonged events. If a Force Majeure Event prevents performance for more than 30 days, or makes performance on the Event date impossible, either party may cancel the Booking and the force majeure provisions of the Refund Policy apply.

28.5 Limitation. A Force Majeure Event does not include a party's own lack of funds, a foreseeable and avoidable failure to plan, a double-booking, a failure to obtain a permit that the party was responsible for obtaining and had time to obtain, or an Artist's decision to accept a more lucrative engagement.

29. Changes to these Terms

29.1 We may change these Terms. We may amend these Terms and the incorporated policies to reflect changes in the Platform, in our business, or in Applicable Law, or to correct errors or improve clarity.

29.2 Notice of material changes. For a material change we will give you at least 15 clear days notice before it takes effect, by e-mail to your registered address and by in-app or on-Platform notice. The notice will summarise what is changing.

29.3 Non-material changes. Corrections of typographical errors, clarifying edits that do not change substance, and changes required to comply immediately with a legal obligation may take effect on publication.

29.4 Your options. If you do not accept a material change, you may close your account before it takes effect. Continuing to use the Platform after the effective date means you accept the change.

29.5 Existing Bookings and accrued rights are protected.

(a) A confirmed Booking continues to be governed by the version of the Booking, Cancellation & Refund Policy you accepted at checkout for that Booking. (b) A change does not retrospectively affect a right that has already accrued to you, or a liability already incurred. (c) A change does not retrospectively increase a fee on a Booking already confirmed.

In plain terms: We cannot change the refund rules on a booking you have already paid for. What you agreed at checkout is what applies to that booking.

29.6 Consent where required. Where a change requires your consent under Applicable Law — in particular a new purpose for processing your Personal Data or a new advertising recipient — we will ask for your consent rather than rely on notice.

29.7 Versioning. Every version of these Terms carries a version number and an effective date. We record which version you accepted and when. Earlier versions are available on request from admin@giggifi.com.

30. Electronic communications, notices and grievances

30.1 Consent to electronic communication. You agree that we may communicate with you electronically — by e-mail, SMS, WhatsApp or another business messaging channel, in-app message, push notification and on-Platform notice — and that electronic communication satisfies any legal requirement that a communication be in writing.

30.2 Transactional communications. Communications necessary to provide the Platform and administer your Bookings — one-time passcodes, booking confirmations, quotation notifications, payment and refund confirmations, reminders, dispute correspondence, security alerts and changes to these Terms — are part of the service and cannot be switched off while you hold an account, other than by choosing a different channel where we offer one.

30.3 Promotional communications. Marketing and promotional communications require your separate consent, which is not a condition of using the Platform. You can withdraw it at any time in your notification settings, by using the unsubscribe link in any marketing e-mail, or by replying with the stop keyword to a marketing SMS or WhatsApp message. Withdrawal takes effect promptly, and we log it. Withdrawing promotional consent does not stop transactional communications.

30.4 Quiet hours. We apply quiet hours to non-urgent notifications. Urgent transactional communications — such as a one-time passcode you have requested, or a message about an Event happening imminently — may be delivered at any time.

30.5 Your responsibility. Keep your contact details current. A communication sent to the address or number in your account is treated as received. Tell us if you lose access to a registered e-mail address or number.

30.6 Notices to us. Legal notices must be sent to admin@giggifi.com and, where a hard copy is required, to 4th Floor, B-5/C-401, Shivam C, Pankaj Shah Marg, near Hanuman Temple, Goregaon East, Mumbai, Mumbai Suburban, Maharashtra 400063, marked for the attention of the Proprietor. A notice sent only through a support chat, a social media message, or a personal e-mail address of an individual is not effective service.

30.7 Grievance Officer. In accordance with applicable Indian intermediary and consumer e-commerce requirements, our Grievance Officer is:

Name:        Mr. Sachin Kalpnath Chaudhary
Designation: Proprietor, Giggifi Mediatech (acting as Grievance Officer)
E-mail:      admin@giggifi.com
Telephone:   8655688134 (the helpline number shown in the Giggifi apps)
Address:     4th Floor, B-5/C-401, Shivam C, Pankaj Shah Marg, near Hanuman
             Temple, Goregaon East, Mumbai, Mumbai Suburban, Maharashtra
             400063
Hours:       Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays

Why the Proprietor is the Grievance Officer for now. The Indian intermediary and e-commerce rules require a named, individually accountable Grievance Officer — not a department or a role alias — and, as a sole proprietorship with one person on record, that is currently Mr. Chaudhary himself. This is a legitimate and common arrangement for an early-stage business. As Giggifi grows, this role can be delegated to a named employee; when it is, only this block needs to change.

The Grievance Officer will acknowledge a grievance within 48 hours and dispose of it within one month.

30.8 Data protection requests. Requests about Personal Data — access, correction, erasure, objection, portability, consent withdrawal, opt-out of sale or sharing — follow the privacy request page at https://giggifi.com/privacy-request, not this clause. Contact admin@giggifi.com.

31. General

31.1 Entire agreement. These Terms, together with the documents incorporated by reference and any role-specific terms you have accepted, constitute the entire agreement between you and us in relation to the Platform, and supersede all prior discussions and representations on that subject. This clause does not exclude liability for fraudulent misrepresentation, and does not affect any statement we have made that Applicable Law treats as a term.

31.2 Severability. If any provision is held invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible severed, and the remaining provisions continue in full force.

31.3 No waiver. A failure or delay in exercising a right is not a waiver of it. A waiver must be in writing and applies only to the instance and purpose for which it is given.

31.4 Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign or transfer ours to an affiliate, or in connection with a merger, acquisition, reorganisation or sale of assets, provided your rights under these Terms are not materially prejudiced. We will notify you of such a transfer.

31.5 No partnership or agency. Nothing in these Terms creates a partnership, joint venture, franchise, employment or agency relationship between Giggifi and any User, except the limited payment collection agency expressly created by clause 3.4.

31.6 Third-party rights. These Terms do not confer rights on any person who is not a party, except that a Booker may rely on clause 3.4(a) and (b) as against the relevant Artist, and our officers, employees and agents may rely on clauses 23 and 24.

31.7 Cumulative remedies. Rights and remedies under these Terms are cumulative and not exclusive of any right or remedy provided by law.

31.8 Compliance with law. Each party will comply with Applicable Law in its use of the Platform, including anti-bribery and anti-corruption law, anti-money-laundering law, applicable sanctions and export control restrictions, tax law, data protection law and labour law.

31.9 Anti-bribery and anti-corruption. You must not offer, give, request or accept any bribe, kickback or improper payment or advantage in connection with the Platform, including to obtain a Booking, a ranking position, a review, a verification outcome or a dispute decision.

31.10 Anti-money laundering and fraud prevention. You must not use the Platform to launder money, to move the proceeds of crime, to finance terrorism, or to disguise the source or destination of funds. We may decline, delay, reverse or report a transaction, and may request additional information, where we have a reasonable concern.

31.11 Sanctions and export control. You must not use the Platform in breach of applicable sanctions or export control restrictions, and must not be a person subject to them.

31.12 Records. We keep records of accounts, Bookings, communications, payments, consents, policy acceptances and moderation actions, for the periods described in the Privacy Policy. These records may be used as evidence in a dispute or in proceedings.

31.13 Audit and cooperation. Where you use the Platform in the course of a business, you will provide reasonable cooperation and information in connection with a regulatory enquiry, tax enquiry, audit, security incident or legal claim relating to your use of the Platform. This clause does not apply to Consumers, and it does not require you to provide privileged material or to breach a legal obligation.

31.14 Accessibility. We aim to make the Platform usable by people with disabilities and to improve accessibility over time. If you encounter a barrier, tell us at contact@giggifi.com and we will try to provide the information or complete the transaction another way.

31.15 Beta and preview features. Features labelled beta, preview, trial or experimental are provided as-is, may change or be withdrawn, and may not work as intended. Clauses 22 and 23 apply to them with full force.

31.16 Contact. Support: contact@giggifi.com · Legal: admin@giggifi.com · Privacy: admin@giggifi.com · Grievance Officer: clause 30.7.

ANNEX 1 — Additional information for Users in India

A1.1 Giggifi is an intermediary within the meaning of the Information Technology Act, 2000 and operates as a marketplace e-commerce entity for the purposes of the applicable consumer e-commerce framework.

A1.2 Our Grievance Officer's details are in clause 30.7. Our published prohibited-content standards are in the Acceptable Use Policy. Our notice-and-takedown procedure is in the IP, Content & Takedown Policy.

A1.3 As a marketplace we make available, in respect of each Artist listing, the information required by the applicable e-commerce rules, and we do not misrepresent ourselves as the supplier of the performance.

A1.4 Ranking parameters are disclosed in the AI & Algorithmic Transparency Notice. Featured and promoted placements are labelled as such.

A1.5 Return, refund, cancellation and dispute terms are in the Booking, Cancellation & Refund Policy.

A1.6 Personal data is handled in accordance with the Privacy Policy. The principal obligations of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 commence in phases; we are building to those obligations and will apply them as they take effect. Nothing in our documents should be read as a statement that a provision currently imposes an obligation on us that it does not yet impose.

A1.7 Consumers in India retain all rights under the Consumer Protection Act, 2019 and rules made under it, including the right to approach the consumer dispute redressal commissions.

ANNEX 2 — Reserved: European Union / EEA

ANNEX 3 — Reserved: United Kingdom

ANNEX 4 — Reserved: United States

ANNEX 5 — Reserved: other jurisdictions

These Annexes apply only when Giggifi actively offers services to, or targets users in, the relevant jurisdiction. Giggifi does not currently target any jurisdiction outside India. The corresponding privacy annexes are in the Privacy Policy.

Change history

Version	Date	Author	Summary of change	Approved by
1.0	7 October 2026	Giggifi	First published version	Mr. Sachin Kalpnath Chaudhary, Proprietor